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New York · Video visits statewide
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Care that fits your life
Telehealth care in Syracuse, New York.
Wade’s Care First sees Syracuse patients by secure video for primary care, mental health, ADHD, weight management, urgent care and more. Labs, imaging and prescriptions go to facilities in and around Syracuse.
Telehealth only. No office in Syracuse: you join from wherever you are in New York. Pricing · Insurance Accepted
Services
What Syracuse patients book.
Every service is available statewide by video. Each page explains what can and cannot be handled remotely.
Your ongoing Primary Care ProviderPrimary Care
Acute Care, Routine Care, Preventive Care, and Chronic Care with one provider who knows your history.
Screenings for your age and riskPreventive Care
Screenings, labs and risk checks chosen for your age, history and family history.
Evaluation and treatmentMental Health
Anxiety, depression, panic, PTSD symptoms and more. A full evaluation first, then a plan you help build.
Adults and teensADHD
Evaluation and follow-up for attention, focus and executive-function concerns.
Medication with a plan around itMedical Weight Management
A workup first, then nutrition, lab monitoring and medication when it fits.
Sick visitsUrgent Care
Sinus infections, UTIs, rashes and stomach bugs. Check the scheduler for available appointments, including same-day openings when offered.
Skin concerns by videoDermatology
Acne, eczema, psoriasis, melasma, fungal nails and rashes, evaluated from clear photos and a conversation.
Strains, sprains and flare-upsShort-Term Pain Management
Back and neck pain, sprains, joint flares and headaches over a short course of care.
Hormones, prostate and screeningMen’s Health
ED, testosterone testing, prostate health, PSA and the screenings men tend to skip.
Every stageWomen’s Health
Periods, birth control, perimenopause, menopause and the questions in between.
Ages 5 and upPediatric Care
Video visits for the things that keep a kid home from school.
Older adults and their familiesGeriatric Care
Medication review, chronic conditions and coordination with everyone involved.
Part of your primary careSleep Concerns
Insomnia, snoring, sleep apnea screening and sleep-study coordination.
Pharmacogenomic testingGeneSight® Testing
A cheek swab that adds genetic information to mental-health medication decisions.
Booking & Insurance
Plan your video visit.
Start with the care you need. We’ll guide you through the visit details and available times.
Choose your visit
Select your service and whether you are a new or established patient.
Choose how to pay
Select insurance or self-pay. Review the accepted plans and posted prices before continuing.
Find an available time
Confirm where you will be during the visit and your timezone, then review your appointment details.
More Than a Video Visit
How It Works Your care doesn’t end when the video visit ends.
Wade’s Care First is a full medical practice delivered through telehealth. When it is medically appropriate, we order, prescribe, refer and coordinate the services you would expect from a traditional outpatient practice.
- 1VisitSecure video from your phone or laptop
- 2TestingLabs and imaging ordered near you
- 3ResultsReviewed and explained with you
- 4TreatmentPrescriptions and a plan you helped build
- 5ReferralSpecialists and in-person care when needed
- 6Follow-upContinued care with the same provider
Laboratory testing
Blood work, urine tests, hormone and PSA testing, completed at a lab near you.
Diagnostic imaging
X-rays, ultrasounds, CT scans and MRIs ordered through local imaging centers.
Additional testing
Testing matched to your symptoms, history and plan, including sleep studies when indicated.
Equipment and supplies
Orders for durable medical equipment and supplies when medically necessary.
Specialist referrals
Referrals to cardiology, endocrinology, sleep medicine and more, with your care kept connected.
Prescription management
Prescribing and adjusting medications when clinically appropriate and allowed by law.
Results and follow-up
Every result reviewed with you, explained, and turned into a next step.
GeneSight® Testing
Pharmacogenomic information that may help inform mental-health medication decisions.
Care coordination
Orders and referrals sent to facilities near you, with Wade’s Care First staying involved.
Telehealth when appropriate. In-person services when needed. Coordinated care throughout.
Book a VisitHow It WorksOrders go local
Labs, imaging and pharmacies near Syracuse.
For imaging, St. Joseph’s Imaging Associates runs eight outpatient centers around Syracuse with X-ray, ultrasound, CT, MRI, mammography and bone density testing, and the radiology departments at Upstate and Crouse accept outpatient orders. Prescriptions go electronically to the pharmacy you choose, including Wegmans or Tops pharmacies, Kinney Drugs, Walgreens, CVS or an independent. Rite Aid’s Central New York stores closed in 2025.
Blood work
Laboratory Alliance of Central New York, the region’s hospital-affiliated lab, has transferred its patient service centers to Labcorp (Labcorp also manages Crouse Health’s inpatient lab).
Imaging
St. Joseph’s Imaging Associates operates eight imaging centers in the Syracuse area (X-ray, ultrasound, CT, MRI, mammography, DEXA, nuclear medicine); Upstate and Crouse hospital radiology departments take outpatient orders.
Pharmacies
Wegmans and Tops supermarket pharmacies, Kinney Drugs (regional chain with nearly 100 stores in New York and Vermont), Walgreens, CVS, independents; Rite Aid closed all New York stores in 2025.
Before you go, confirm the requested test, outside-order acceptance, insurance, collection fees and hours with the facility. These resources are examples, not a complete directory. Quest Location Finder · Labcorp Location Finder.
Patient Questions
All Patient Questions Syracuse questions.
Does Wade’s Care First have an office in Syracuse?
No. Wade’s Care First is a telehealth practice. You join your visit by secure video from home, work or anywhere in New York, and Charles Wade, FNP-BC is licensed to treat you while you are in the state. Anything that needs hands-on care is coordinated with facilities in and around Syracuse, such as Upstate University Hospital (SUNY Upstate; Level 1 trauma; Upstate Golisano Children’s Hospital; new emergency department funded at $450 million in the 2025 state budget) and Upstate University Hospital at Community General, Crouse Hospital (736 Irving Avenue; Pomeroy Emergency Services Department open 24/7) and St. Joseph’s Hospital Health Center (St. Joseph’s Health, part of Trinity Health; emergency department).
Where will I go for blood work if I live in Syracuse?
Laboratory Alliance of Central New York, the region’s hospital-affiliated lab, has transferred its patient service centers to Labcorp (Labcorp also manages Crouse Health’s inpatient lab). We send the order electronically to a location that is convenient for you or in your insurance network. Results come back to us for review with you.
Which Syracuse hospitals have an emergency department?
Upstate University Hospital (SUNY Upstate; Level 1 trauma; Upstate Golisano Children’s Hospital; new emergency department funded at $450 million in the 2025 state budget) and Upstate University Hospital at Community General, Crouse Hospital (736 Irving Avenue; Pomeroy Emergency Services Department open 24/7) and St. Joseph’s Hospital Health Center (St. Joseph’s Health, part of Trinity Health; emergency department). For chest pain, trouble breathing, stroke symptoms, severe bleeding, a major injury or thoughts of harming yourself, call 911 or go to the nearest emergency department rather than booking a video visit.
Are there community health centers in Syracuse for in-person care?
Syracuse Community Health Center (FQHC; main site 930 South Salina Street plus 819 South Salina, East Fayette Street, Oswego Street, Quick Care and school-based sites; medical, dental, behavioral health, pharmacy, radiology, translation) serve the area with in-person primary care on a sliding scale. Many patients pair that kind of local clinic with telehealth for follow-ups, medication management and specialist coordination.
Can I use New York Medicaid or other insurance for a telehealth visit from Syracuse?
Many plans are accepted and benefits are verified before your visit. BCBS / Anthem PPO, UnitedHealthcare PPO, UMR (PPO), Aetna PPO, Cigna PPO, Humana PPO, Ambetter PPO, Fidelis Care / Ambetter (NY Marketplace), TRICARE. New York Medicaid is delivered mainly through mainstream Medicaid Managed Care plans (HARP and Child Health Plus enrollment is reported within those plans); 2,518,926 New York City residents and 5.6 million+ statewide were in mainstream plans in December 2025. The Essential Plan (New York’s Basic Health Program) covers adults under 200% of the federal poverty level with no monthly premium; a 2024 waiver that had extended it to 250% FPL ended July 1, 2026 after federal funding cuts, ending Essential Plan eligibility for the affected income group; those members may qualify for Qualified Health Plans with financial assistance. Free enrollment help: NY State of Health, 1-855-355-5777. Statewide Medicaid managed care plans reported by NYSDOH (2024 eQARR profiles, enrollment order): Fidelis Care, Healthfirst, MetroPlus Health Plan, Anthem BlueCross BlueShield HP, UnitedHealthcare Community Plan, Molina Healthcare of New York, Excellus BlueCross BlueShield, MVP Health Care, HIP/EmblemHealth, CDPHP, Independent Health, Highmark Western and Northeastern New York; HIV Special Needs Plans: Amida Care, MetroPlus SNP, SelectHealth from VNS Health. County availability varies: NYC (Fidelis, Healthfirst, MetroPlus, Anthem, UnitedHealthcare, Molina, HIP, Amida Care, VNS); Erie (Fidelis, Independent Health, Highmark, Molina, UnitedHealthcare, Excellus); Monroe (Excellus, MVP, Fidelis, UnitedHealthcare, Molina); Onondaga (Fidelis, Molina, UnitedHealthcare, Excellus); Albany (CDPHP, Fidelis, MVP, UnitedHealthcare); Nassau (Healthfirst, Fidelis, Anthem, HIP, UnitedHealthcare, Molina); St. Lawrence (Fidelis, UnitedHealthcare, MVP). December 2025 NYSDOH enrollment report. Coverage varies by plan, and self-pay pricing is posted if your plan is not accepted.
Is Syracuse a health professional shortage area?
Primary Care: LI-Syracuse RSA-52 low-income population HPSA, score 16 (2026). Mental Health: LI-City of Syracuse RSA 52, score 19 (2026). Plus FQHC and look-alike designations (Liberty Resources). Telehealth can complement local clinicians by offering another way to access primary care, mental health and medication follow-up while you keep your local relationships.
Can orders be sent to a laboratory or imaging facility near me?
When clinically appropriate, we can send orders to a laboratory or imaging facility you choose. Confirm that the location performs the requested test, accepts the order and participates in your insurance network. Availability and travel distance vary by community.
More answers
Questions Syracuse patients ask about mental health, ADHD and medical weight management.
- How can I tell whether worry has become an anxiety disorder?
- What is the difference between a panic attack and generalized anxiety?
- Can ADHD first become apparent in adulthood?
- What is executive dysfunction?
- What is medical weight management?
- Am I a candidate for medical weight loss?
All Mental Health Questions All ADHD Questions All Medical Weight Management Questions
Good to know
Services, screening recommendations, testing, treatment options, referrals and prescribing may vary with your age, medical history, symptoms, where you are physically located at the time of the visit, state and federal requirements, insurance requirements, and whether your condition can be safely managed by telehealth. Conditions and services listed here are examples. An appointment does not guarantee a particular diagnosis, a prescription, a controlled medication, hormone therapy, a lab order, an imaging study, a sleep study, a specialist referral, an accommodation letter or a particular treatment. Treatment decisions follow a clinical evaluation and the provider’s judgment.
Sources
Practice provider: Charles Wade, FNP-BC. Information updated October 25, 2026.
Patient Education
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A local landmark
Clinton Square historic buildings
The historic Syracuse Savings Bank and Gridley buildings on Clinton Square in Syracuse, New York.
Photo: Library of Congress, Prints & Photographs Division, photograph by Carol M. Highsmith (LC-DIG-highsm-52251) · Source · Public domain; no known restrictions on publication. Resized for display.
Metro area · Onondaga County (city of Syracuse; Central New York)
Getting care in Syracuse
Central New York’s hub city with three downtown hospitals, a state-funded $450 million hospital annex project that includes an expanded emergency department and burn unit tied to expected Micron-driven growth, and city neighborhoods designated as shortage areas for both primary care and mental health.
Syracuse has three hospitals within a mile of each other downtown, but the city is still a federally designated shortage area for low-income primary care and for mental health, and the state is spending $450 million to quadruple Upstate’s emergency department because it cannot handle today’s walk-in volume. If you are using the ED for things that are not emergencies because you cannot get an appointment, a video visit is a reasonable alternative.
Charles Wade, FNP-BC, provides primary care, mental health and ADHD care, weight management, urgent concerns, dermatology, men’s and women’s health, pediatrics from age five and geriatric care by video, and sends orders to a Syracuse-area lab, imaging center or pharmacy. You must be in New York during the visit.
Access in Onondaga County (city of Syracuse; Central New York)
HRSA designates a low-income primary care HPSA for Syracuse (LI-Syracuse RSA-52, score 16, March 2026) and a low-income City of Syracuse RSA 52 mental health HPSA (score 19; designated May 29, 2026). Medicaid enrollment was about 31.1% of Onondaga County residents in 2015-16. In May 2025 the state approved the full $450 million Upstate requested for an emergency department four times its current size, citing expected population growth from Micron and the need to separate walk-in patients from trauma care.
Who this helps most in Syracuse
Telehealth helps Syracuse residents who work shifts at the hospitals, university or warehouses, students and families on the South and West Sides where clinics are full, and older adults in the suburbs who avoid winter driving. It is a practical way to keep up with depression, anxiety, ADHD, blood pressure, diabetes and weight goals. It is not for emergencies: chest pain, stroke symptoms, severe breathing trouble, serious injuries or a mental health crisis mean 911 or the nearest ED at Upstate, Crouse or St. Joseph’s, with children’s emergencies at Upstate Golisano Children’s Hospital. Hands-on exams, procedures and vaccines need an in-person clinic; Syracuse Community Health Center offers those on a sliding fee.
Local health considerations
- Emergency capacity: Upstate’s ED is being quadrupled with $450 million in state funds because current volume and expected Micron-related growth exceed the existing department. Source: WSYR via Yahoo News, May 6, 2025.
- Mental Health shortage: the City of Syracuse carries a mental health HPSA score of 19, among the highest in the state. Source: HRSA HPSA data download.
- Lab consolidation: Laboratory Alliance of Central New York’s patient service centers moved to Labcorp, so blood-draw locations and billing may have changed for longtime patients. Source: Labcorp’s website/ma/laballiance.
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